Since our last update to you on January 22, PowerSchool has initiated the process of notifying involved individuals about the resources now available to them. As part of this process, they have posted a notice to their website. Credit monitoring and identity protection services are now activated and available. On their website you will find instructions on how to self-enroll in the complimentary identity protection services being provided by Experian.
In the coming weeks, Experian (on behalf of PowerSchool) will also be distributing direct email notifications to involved individuals for whom they have sufficient contact information. This email notice will include further information about the information of those involved and the resources PowerSchool is offering. Additionally, they have coordinated with Experian to set up a call center for families and educators in case you have questions about these offerings.
As a reminder, PowerSchool is offering two years of complimentary identity protection services for all current and former students and educators whose information was determined to be involved. They are also offering two years of complimentary credit monitoring services for all adult students and educators whose information was determined to be involved. They are doing this regardless of whether an individual’s Social Security Number was exfiltrated.
On January 29, 2025, PowerSchool initiated the process of notifying individuals whose information was determined to be involved. Some of you may have already received an email communication from PowerSchool about activating your credit protection services. See the screenshot below of what the email looks like. We have verified that this is a legitimate email from PowerSchool.
Additionally, PowerSchool has worked with Experian to set up a dedicated, toll-free call center to answer any questions associated with these offerings and the incident. All the information regarding the activation of and access to these services will be included in the email sent to you by Experian. Whether or not you receive an email, you may also visit PowerSchool’s website to learn how to activate the offering from Experian, linked here: http://www.powerschool.com/security/sis-incident/notice-of-united-states-data-breach/
Protecting our students and teachers remains our top priority. Thank you again for all of your support and understanding during this time.